They sound very knowledgeable and I am interested in jumping into the customized course they offer. 

You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

Hi Ashley, We have found what works well for us, as well as our clients is to ask them during the on boarding process if they have any preferred contractors.  

Customer service is always great when they have something to sell, I am sure you know this. 

Everybody is different, but the climate is tougher now as carriers begin to cull customers to eliminate unprofitable ones.  

I'm currently working with a lender that has a $50k minimum, and his rates and customer service have been great so far.

I prefer using gas as you will also be able to use it for your range, and most people prefer that for cooking.

The proceeds could be reinvested into something with better returns or even used to simplify your finances(Like Bettment still offer 4.75% for new customers, and you don't need to do anything!).

All interest rates and payment plans are custom made to work for both parties therefor creating a win win scenario.As far as partnering with the banks goes.