You can customize it to fit your business model for sureVery Powerful.  

When customers complained to the manager, the manger confronted the man, his date, and his snake."

I also have a filing cabinet where I keep files on everything for paper docs. 

It takes a shift in thinking, because most of the examples given are for a small service business, but once you get your mind around "the tenant is the customer and the unit is the job" it works well. 

BTW, if a buyer wanted a denial letter from me I would certainly provide it, I always try to keep my customer (the borrower) satisfied, it's just that I don't know of anything that would require me to do so.

Find someone who actually is good at it, provides value to their customer base and learn from them.  

How long will they tolerate that leak that's rotting out your cabinet bottom to keep from spending their money? 

Because there is a medicine cabinet above the sink, it happens over and over again that something will accidentally fall out of the cabinet and into the sink resulting in a spider web crack. 

Airbnb and Homeaway need to step up and fight for their customers. 

It needs a good $5-8K to make it what I like to deal with which usually means new floor coverings, paint, windows, some shingle repair or replace, skirting, maybe some cabinets.