The fluffed BS part is what I'm trying to nail down at this point. 

Oh, and also, when they came 2.5 weeks ago to drywall and paint, they removed the plastic barriers sealing off the living and breakfast ares, a few days later, my 3 year old Daughter ripped her foot on a nail that was left in the concreting which held the tack strips in place (not the tack strips themselves) and we discovered many of these nail in the concrete.  

@Ralph R. nailed it.

The specific exclusions listed on this binder state the policy doesn't cover for: Earth Movement or Earthquake, Lead Contamination, Injury resulting from Trampoline, Mold & Fungus, Domestic or Sexual Violence, War & Terrorism, Injury resulting from Pool, limited injury from Dog & Wild Animal.

Would hand prints on and scuff marks on ceilings and nail holes everywhere for pictures etc be considered normal wear and tear?

Marcus Johnson you hit the nail right on the head.

Don't have to rebuild roof, just nail larger beam to the current undersized one.3.

Turns out, one just needed reattached to the structure, which was a matter of a nailing it back in with some OSB as bracing.

When they left there was no floor in the bathroom - just the wood joists with rusty nails sticking up in rows.

Although we have spent about $2K in repairs as per her request (damage dishwasher, old fence with visible nails) these were due fixes.The way she sounds in her email is as if she is planning to stay long term, at least another year (he lease ends in 3 months).