I have a business phone and number established, but i didnt need that immediately lol.

Happy to hop on phone or PM with you on pros and cons.

I'm unsure of what to do on the phone if she says that she is unsure of ownership.

your talking about a 625 renter that's RISK just is.. they only have to make 1800 a month to qualify.. take off 625 for rent 200 for utls  50 for phone  50 for tv and that leaves them 800 a month to pay for transportation food and clothing.. how stable long term do you think that renter is..  

Unable to get anyone on the phone, we went digging on their website and found a PDF specifically talking about service animals (Link Here). 

Sometimes that was simply a phone call. 

I told her I'd want my management company to screen the current tenants and that I'd want all the normal property inspections. 

The bigger bigger concern are the changing security deposit and screening criteria laws in Portland paired with the new state level for cause termination ordinance.

They sometimes know the person and will have an accurate phone number. 

Allowed me to see properties at my leisure from my phone.