While I have not done any business with them - I invest elsewhere in Ohio - if this is the Dix I’m thinking about (I don’t know how many PM companies may be working in Butler County whose name starts with that word,) they’ve been recommended to me and are a large player in the area.Assuming that free Internet is available in your area for free to customers below certain income level, that perk may not be a big deal - hopefully, it does not cost you much.This is all to say that to me - from far away - it looks like you/your agent may be asking too much.

@John Underwood has the easy and correct answer here.I swap out my doorknobs for non-locking and add a keypad for custom-coded entry. 

Someone has to GC the project and deal with vendors, subcontractors, City, and the customer.  

Or have them custom bent at a seamless place.

If you aim for customer service and satisfaction, more money will follow. 

We can't do anything custom prior to closing, but if you want anything changed after closing, we're happy to provide the labor and materials at cost."

Who is your customer?

Yeah bro, I learned pretty fast on how to value my time when it came to calling customers back.

I understand the quality and reputation is important, but when potential customers look to purchase a home, I believe they want to buy from a home builer/company brand rather than a company name that sounds like a investment firm.  

Didn't see yours till I hit the <Reply> button.