We thought plumbing between floors would be the condo association responsibility.

He took all in stride and has been very responsive. 

@Nahal BeckamI concur with @Alan Grobmeier that a high credit score means they have been responsible and as @Ned J. states you always have the option to amend the contract. 

The insesivity of the responses here is astounding.

Also, know and understand the landlord-tenant laws for your jurisdiction and take responsibility for how well your tenants are served.

@Paolo Agostinelli I really enjoyed reading your response to @Daniel DeSurra about the Pittsburgh market.

Thanks in advance for your response!

You are not paying them to be forwarded information you collected by managing your own property.Even though some responsibility is borne by the PM here, from where I sit this is also a huge strike against the tenants, who basically are thumbing their nose at your rules and the lease they signed. 

Hey Federico - thanks for the response.

Thank you for all of your responses, sounds like it would be best to continue looking for tenants.