So far our best solution was to write a communication to the tenants explaining the SWEEP fines and that if their trash is "missed", that they should contact us or the city and report it to avoid the fine. 

Is this something simple enough that we can take care of ourselves by communicating correctly with Franchisor? 

I'm also looking for a consultant to communicate with and help prepare me for this process.

Good organizational skills, attention to detail, critical thinking, and being able to communicate are the ones that come to mind.

Figure out how you (or your PM) open a line of communication.

If there's progress and communication most Realtors can explain this to their sellers.

Communication & mngt is prompt, which is important for an out of state investor. 

He has always been the one communicating with me and now has switched to her with this story.

You can be each be on the deed, but try to get the mortgage in one person's name if you can.Keep communication between the two of you open as you go through this process. 

In fact, if the communications are unsolicited, repeated, and commercial in nature (as you are running a business) you are at risk of being sued for TCPA violations, where the "sellers" you are harassing can bring private party action against you for between 500-1500 per incident.