I think they have done ALOT of testing and I trust their site structure when it comes to real estate and the results speak for themselves.

The mortgage lender (bank, or seller) would hold the 1st deed of trust if I am not mistaken.

From what you're question indicates, I would highly encourage you to have a Realtor you trust, in your court, serving as your agent.

The security deposit was enough to cover the insurance deductible, though we chose to donate it to a trust set up for the tenant's young son.

Bob Dobbs,Capitol Homes Real Estate (Licensed Florida Real Estate Professional/Realtor)Land Rescue League Trust (Trustee)Land Rescue League LLC (Managing Member)

I'd much rather have a price concession and have the buyer get the work done themselves.If you want to shoot me the address, I can tell you how many days it was on the market, vs the average for the area. 

This could all be addressed in an agreement such as a pre-nup.

They have a great deal of latitude on what they insist you pay, and what you actually work out in payment.Providing, that they are not a corrupt department, and most are Not (Some are quite political, with very "Selective Enforcement") Code officers and department would appreciate have a Foreign Landlord, who is in contact, works towards substantial compliance, and who they know they can trust to resolve an issue.That usually takes time and money.You need to explain , to them, that you "had a Terrible Property Manager, and have since changed and expect it Not to occur again."

She's new and is not very trusting. 

You aren't necessarily paying for just their expertise, but how they are connected with the city and who the board trusts and are used to.