Did you work with any real estate professionals (agents, lenders, etc.) that you'd recommend to others?

There's a reason listing contracts and purchase contracts are so long.The challenge is investors are NOT business people and are too cheap to hire an attorney to review a Property Management Agreement/Contract!

Some of the properties went into foreclosure and some properties were given back to the lenders with Deed in Lieu. 

If the software is not simplifying your life or making you more accurate, you shouldn't use it.Software has extremely helpful features like online payments, marketing syndication (click a button,your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports.

I would suggest you find a good local hard money lender.

To start fixing this you are only authorized to review their communications and respond one time every Tuesday and Friday.

The only issue now is what Raymond mentions above...most lenders require reserves of 3-6mo for approval on their investment loans.

Most lenders will follow a 5,4,3,2,1 Step-down penalty for the lowest rate.

Sarah, I am a small local direct lender in the Houston area.

PM me and I can email you a laundry list of exactly what we lenders require when doing a bridge loan for a real estate investor.