They say it's easier to keep existing customer than acquiring new ones. 

He’s a tough customer and he’s been very happy with Dee Myers at Midtown Realty

This 3 Bedroom / 2.5 bath home comes with a series of upgrades including: distressed wood flooring, custom lighting, granite countertops throughout the house, custom paint, new dual pane windows and sliding door, custom tile work, built-in audio system in master bedroom and living room, stainless steel appliances, built-in wine fridge, washer / dryer, and so much more!

Is it common for small custom builder to provide only 1-year warranty? 

@Matt QuockThe answer should be customized to your particular case.

I am in the insurance industry and now that my customers are finding out that I have a desire to acquire more buy and hold rentals, I am starting to get deals offered to me.

@James Theron Erwin III  I have seen those estimates when a customer says " I have cheaper bids , do you want to beat them "  They make me laugh I see differences of 75% .

Excellent customer service

It ended up being cheaper than the custom window to fit our size and the materials were all at local store.

@Cori Sachais see if you can come to an agreement with them. i think a lot would want some kind of compensation for their time but some of them might not find it worth a couple bucks here and there so coming to an agreement such as them being your #1 referred to agent or making sure to use them on any of your on market transactions is appealing. i know i love referrals and loyal customers, it fuels our business!