Surprises can add up quickly, so this will help keep you on track.

If someone is coming in with zero experience, then there would be some value in not having to furnish and track down personnel.

@Carolyn McBride you’re on the right track!

We are from Allentown as well, and certainly know the challanges lol.You’re on the right track by giving her notice and planning for eviction if she doesn’t vacate.

Their track record, at least to me, doesn't make it any more or less credible.

Again, others might disagree.a) Track Record: Get the entire track record for the strategy.

For example:Tenant ManagementLease Automation & E-SignaturesOnline Rent PaymentsTenant ScreeningMaintenance Request TrackingMarket Vacant PropertiesIncome & Expense Tracking (Do you use QuickBooks and want to continue, or does your current PMS have its own solution?)

It also tracks who is in what house and all other resident info I might need, and is absolutely vital to our operation.Each of our houses has a live-in manager who, for free rent, ensures all residents are following a strict set of rules and guidelines that is enforced quantitatively with a points system to ensure objectivity and uniformity between managers and houses.  

.- NOTE: FB Marketplace is difficult due to their strict policies (they really do NOT want PMCs advertising there)How are webviews, inquiries, emails and calls tracked, if at all?

Request repair requests in written form even though they may mention in passing and you are next door just so you don't lose track of things.