it also says 10 day notice list.....it gives the adress, total prop charge,DEP water charge, and all other charges.... now ....what exactly am i looking at?

My apologies for this but philosophically speaking, only the insecure companies that lack performance would get upset and their panties in a tangle over my post lolFacts are factsPoor online presence with amateur websites.Poor online reviews from landlords and tenants.Even jail time for committing government fraud.Toledo has seen quite a bit of these shady operations over the years and is notoriously known for some bad actors.For example, just going through a scenario now where a landlord is transferring 10 properties to us from an "established" PM in town and they are providing us with wrong tenant info and aren't paying monies owed to the landlord...And these guys are "born and bread" locally and have been in the PM business much longer than us.Off the top of my head I know of 4 such PM companies in Toledo.When someone wants to leave our PM company, we happily and quickly abide to any request made.If you can find and do better elsewhere, who am I to stop it.I have the same mindset not just in business but in personal relationships.Not saying all are incompetent and I believe the newcomers to be genuine.But standing the test of time will tell.Here is to a great 2023 for all 🙏Wishing everyone much success 

Am I missing anything else? 

Am I missing something?

I've done both, but mostly self-managed over my 20 years.Things I've found with my property manager, like @Amy Raye Rogers , I have one for a multi community but handle singles and small plexes myself.The 10% management fee I see quoted all the time is a pipe dream. 

Am I off base here?

I wanted to do a house hack and rent out the big house and live in the small one. but, it is not stated as duplex. should I ask permission to zoning for rent. the second question is if I'm gonna rent it, how am I going to protect myself?

Wow am I sorry I chimed in!  

Am I making my life too complicated if I offer to refund him IF he cancels AND the property gets booked by another guest?

Am I thinking about this wrong?