Implement Ratio Utility Billing System (RUBS)This article is a good starting point (link) or search BP for RUBSGood Luck!

CDO to other self organization etc etc etc.. 

I would strongly recommend creating one to ensure everything is neatly organized and you don't get flagged by accidently writing off personal expenses. 

I’m intrigued by the maintenance contact center and the RUBS section of their offering.

The Fair Housing Act may not apply to the following types of housing in some cases:Owner-occupied buildings with no more than four units,Single-family housing sold or rented without the use of a broker, andHousing operated by organizations and private clubs that limit occupancy to members.Again, talk to HUD and see if you are exempt, then you can put this entire issue to bed.

Hopefully it's not one of those days when @Kory Reynolds rubs my nose into a gap in my knowledge.

Feel free to inquire about their staff qualifications if it's a larger organization.2.

There is a recent post from this year that doesn't say good things about them, as far as the organization of the company goes.

Based on my experiences of requesting rent increases on dozens of section 8 recipients, the housing organization has always granted a rent increase.... perhaps not at the level I would like but never below the current rate. 

If a unit is damaged by renters, who pays the bill, renters or local HUD organization?