I have done sales for years in a face to face position and people can read your body language and I feel that you can win them over easier that way.

She is testing you right now and trying to see how you are going to react.

Wouldn't have mattered what kind of gun he was carrying, no time to react. 

If you reacted to every threat a tenant made you would be in the poor house or out of business.

I have made the decision that I have over-reacted.

To that broker you are a warm body. 

Most of the contractors/handypersons I work with react well with tenants, neighbors, code enforcement and anyone else they run into.

If she cannot find a new place by then, sheriff will give her a 24-hours from 9/30, then sheriff lock her out from the property, you hire a locksmith to change the lock, then sheriff will post a big yellow tape at the door that “no body can enter”, and she will just sleep in her car or sleep on the street until she/her social worker can find her a new place.

Two universities will be opening their doors there next calendar year with a combined initial student body of 20k roughly.

The good news is, you can choose how you react to the ups and downs.