The value from airbnb isn't in the real estate (unless you convert the structure to a hotel).....airbnb is a business in and of itself and it's 100% geared toward customer service and experience.

My immediate goal is to begin my management business by offering basic services to "Mom & Pop" Landlords that currently hold small-medium sized multi-family rentals.

Another great resource in Wilmington is SCORE, it's a free mentoring service that helps entrepreneurs get their business started.

As a result, we place a lot of focus on customer service (investor relations), communication and reporting. 

. - the main occupations are manufacturing and labor, sales and service jobs

I haven't used other services that are a better deal in terms of value/quality 

As long as we have ample, healthy cash flow, we can service our debt and cover our expenses which allows us to hold our investment.

For my personal properties, I may send out a handyman and an AC service once a year.

Task rabbit is that service  perhaps people can get you that chicken noodle soup if you are sick in bed and no one can be there for you. 

I was ready to show the lease provision in which the tenant is responsible for repair and upkeep of the property and to report any service issues immediately, and I was also ready to be very firm (even if it went to court) on the idea that no mitigation would be considered before issue was reported.