If they are worried about you charging them for things they aren't responsible for, just tell them you are honest and will handle the deposit according to the law and the lease, then shut the conversation down. 

But that doesn't mean I'm going to sit around and just take it on the chin and keep my mouth shut about it. 

I wish the media would shut up and concentrate on the issues that affect us all, none of which have to do with the color of our President Elect's skin color!

Since they were not on the lease I started shutting the utilities off.

If you are unfortunate enough to NOT have separate electrical services, they NEVER shut off lights or AC, and leave the doors open, AND then raise cain when the CAM charge goes up 5 cents.In my experience, they are NOT significantly better or worse than residential tenants, unless you are in the really big league.

I agreed again, but when I took this idea to the bank they shut me down and said it was a gift and the bank doesn't work with gifts...

The utilities are started and stopped by me the landlord, if tenant fails to pay, before the utilities are shut off we are notified so no property damage is done.

They have a motion detector and timer, so they shut themselves off if no motion is detected for 10 minutes.Almost all lighting has been converted to LED lighting. 

I don't see management companies able or willing to do the small things that lead to bigger problems. ( Its been windy lately here in Minneapolis- here is a perfect example, The rental next to mine has a broken storm door and its just blowing open and then slamming shut for weeks now and no one cares.

I had the gas company shut off the tenant.