If you like this person let her know its hers unless she murdered someone as this is standard procedure. 

Although the Reverse Exchange has been used for decades, the Internal Revenue Service did not issue any guidelines until 2000 when they published Revenue Procedure 2000-37.For a Reverse Exchange to be considered, it is necessary for the Exchangor to have the financial ability to purchase the target property while not yet having the proceeds from the future sale.

But if its just an excuse then for sure its normal operating procedures . 

A couple of reasons for our angst are- Closed two days ago, introduced ourselves to the tenants we inherited, informed them of us purchasing the property and that we needed to sit down and go over how to go about paying rent and new procedures we want to implement.

Each office should be the same, but there are different procedures from office to office.  

The problem here is mindset, not ego.You don't need to mull over complaints and requests if you have policies and procedures, which you should have regardless of how you introduce yourself.

@Johnny MackTerminating a lease is neither an eviction or a legal procedure.

All actions are based off systems and procedures w/ a little bit of compassion when appropriate.

And your descriptions of how you handle things are helping me firm up my procedures, systems, routines.

Call the section 8 case worker ( after you get the next check ) and tell them what happned , they may have a procedure for this