Unfortunately some tenants think landlords are rich and see them as a business that can just be stiffed rather than an individual who is on the hook for a mortgage. 

That helps build trust.Find alternative ways to communicate.

The biggest issue for dealing with OOS investing is the technology; make sure you research your boots-on-the-ground company to ensure they have paired with the right technology that will allow for easy communication and quick access to updates on your project, especially if you plan on not being on-site regularly.Make sure the "connections" you make with other GC's or REI professionals, that they are licensed and insured and can provide references for their work.Join local groups on other social media platforms and start discovering the midwest market virtually by hearing what others are saying/recommending and what areas people are investing in and with what REI strategy.Indianapolis is a great market to get into right now because you absolutely can stretch east/west coast dollars further.

Shout out to Rob for great communication, providing invaluable knowledge, and having a well-credentialed list of vendors and connections that enabled me to gather the other members of my team.

Action stepsIf you’re in a GP in a syndication, start communicating frequently with your limited partners.

They do a good job with management and communication.

(All this is best to do through PM)When tenant communicates hardship or missed rent date, show some due empathy and reassure them that we are in this together.

Also by understanding your brand and starting with quality communication with all potential renters you will find it provides the foundation for quality communication with your renter for years to come.

During that time I read Rich Dad/Poor Dad.

Real estate is not a get rich quick scheme, play the long game and you will win.