The PM should be the one communicating with the contractor and should then be presenting the information to you and getting comparison pricing for the repairs, if the first repair quote is costly. 

The biggest issue is understanding why you want so you can effectively communicate it.

Im trying not to get frustrated but they are making it a little difficult by not communicating.

I've posted about this tenant before. Bad neighborhood. Nice flipped house. She texted F-bombs at 3am on Easter morning. Yeah.... her. House is SPOTLESS and she pays rent on time but man she is a nightmare. Well, she'...

There are sevaral ways one can go about handling the management of a vacation rental property.You can hire a full-service property managerYou can hire a service that assists in the management of the bookings & communications with travelersYou can handle all aspects of your vacation rental property yourself ("by owner".)#1 A full-service property management company is the option to choose if you don't want to invest much time in the property or bookings. 

And I’m not thinking payment plans etc bc these tenants are hiding and refusing to open doors and communicate.  

I could use all the help I can get, I would love to communicate through email, or in person if you are in the Hampton Roads Area. 

@Matt Nicole would try and negotiate and figure out where the communication broke down.

How has their communication been?

You name it and the adjuster has likely communicated with them Project Management: I’m sure many of you have managed or hired someone to manage remodels, construction, and groups of employees before.