S - Specific M- Measurable A- Achievable R- Relevant T- Time-BoundKPI's to track were mentioned above under 'training and onboarding'Building a strong team culture:I've only been doing this for 5-6 years so I'm still working on it myself. 

There's specific products for what you are trying to do.

What are their specific plans to get to their 90%?  

Please try to direct me to specific areas with specific strategies that you know work. 

The legal aspects also scare me a bit, but that's mostly out of ignorance rather than knowledge of what goes into it.But since I've read a bit more it seems that hiring a PM might not be in my best interest.

As a first-time house hacker you want to maximize your revenue and minimize your living space to make the most.Also, there are 2+1 units which are 2 legal units and a 3rd boarder unit (either in the basement or the attic).

A landlord does not need to provide a reasonable accommodation for an emotional support animal when:The property is an owner-occupied building with four or fewer unitsThe property is a single-family home sold or rented by the owner without the use of an agentThe emotional support animal poses a risk to the health or safety of other people, or a risk of substantial damage to property (but this risk must be specific to the animal and cannot be based solely on assumptions about the animal’s breed)"Definitely have a chat with a local attorney to ensure your local laws apply, nonetheless since its an owner occupant, it sounds like you have some recourse to deny this request. 

If you were to open another bank account specifically for the rental property, it would be in your personal name unless you open an LLC and form a business account.

I'm not sure where you're located but where I am, I can check local LLC information and do a search for loans they've done and then I can see any legal problems they've had.

Hello Murray, Assuming the new owners are interested in selling, you'd want to offer enough to help them cover their transfer taxes, legal/title fees, other closing costs, and possibly their moving costs.