However, when I requested our EIN the letter stated, "Based on the information received from you or your representative, you must file the following forms by the dates shown.

I've seen lenders miss this and blow up loans on several occasions, and Im getting a little of that vibe here.

In my leases I put clearly that if a tenant flags a request as emergency and it is determined to be their fault or not an emergency they are responsible for the cost.

I’ve sent you a request to connect. 

Ask when they last requested a rent increase, what the request was and whether or not it was accepted.

I took the Airbnb bookings and now I'm around 80/20 Airbnb/VRBO.Based on a recent bad experience that I had with Airbnb (it's a separate thread out here), I called VRBO and asked them how I can get more booking requests from VRBO. 

May I kindly request your help should you have a model I can use?

Mind you, they had my plans for months.

Unfortunately they refuse to not do it on the outdoor balcony despite other residents' verbal requests.

We requested utility bills and after some time finally receive them.