The customer service/property management hasn't been as proactive as I thought it would be.

People staying for 30-90 days are a completely different customers than someone in a years lease. 

Generally speaking, my landlord-tenant attorney encourages use of these forms rather than writing up a custom agreement.

I get it, but customers never seem to understand.   

Again, I’m not sure if these guys do this to everyone or if their customer service ability as partners is just terrible.

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

After months of reassemble and some customization work, the property sold for a decent profit.

I once ran across a hot tub where the customer mentioned it tingled when they were getting in it .

Many commercial leases have custom clauses. 

The PPM and Docs are customized for your project so you will need to have it outlined upfront on the structure and payout (is it pref equity, debt and the capital stack etc).