Appfolio On Boarding

[J.P. Coghill]

Hey all-

I’m looking for feedback on AppFolio. We’re developers managing our own portfolio and don’t have any outside investors.  

We’ve been trying to onboard with AppFolio for the past two months, but the process has been incredibly frustrating. They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.

So far, they’ve asked for:

• A video tour of my home office
• Credit checks on me and my partner
• Copies of the deeds for every property we own
• A copy of my partner’s home lease and utility bills
• Business phone bills
• A signed letter from the bank verifying our accounts
• Bank statements

Honestly, it feels more like qualifying for a loan than trying to become a customer. I’m struggling to understand why all of this is necessary just to use their property management software. When I ask for clarification, I only get vague responses.

I’d really like to hear if others have gone through similar experiences with AppFolio. Did you have to jump through so many hoops and provide this level of personal information? It just doesn’t make sense to me.