Customer service is always great when they have something to sell, I am sure you know this. 

They’re requesting what feels like an unreasonable amount of information, and the demands keep escalating.So far, they’ve asked for:A video tour of my home officeCredit checks on me and my partnerCopies of the deeds for every property we ownA copy of my partner’s home lease and utility billsBusiness phone billsA signed letter from the bank verifying our accountsBank statementsHonestly, it feels more like qualifying for a loan than trying to become a customer.

You can often get better rates with a national lender, but the customer service is non-existent, communication probably sucks, they may ask for the same documents multiple times, etc.

Last year one of our lenders would not lend to new customers or customers who have never did a commercial loan with them.  

I know out here on the West coast with our digitalized title plants that each title company has it would be a matter of a few clicks for customer service department to transmit a copy of the mortgage to me..

I don't think I could justify custom cabinets for a $1500 rental. 

(We're from California as well) Everything has been extremely smooth so far and their staff has been excellent with their customer service. 

Yelp is a good source because it lets you read reviews of actual customers.

I have a ton of customers in CA that have purchased in all over Middletown, OH.

They sound very knowledgeable and I am interested in jumping into the customized course they offer.