I currently manage my own P&L so I've got a pretty descent view of where my money is coming in/out.

Money you can put in your own pocket if you know where to go with a deal.I can’t say if the cost for their training is better and more organized than reading free information available to you.

When asked about who had access to my database, often times they said anyone on their support team could access OR alter the data.

If you can cashflow at todays rates why not invest that money elsewhere.

And the simple task of directing the money to be sent to a second title company would constitute you having constructive receipt of the funds. 

You'll find this to be a very supportive place. 

- Which features or tools would make your day-to-day tasks more manageable and efficient or save (or make) you more money in the long run?

As others have said, a veteran multifamily agent is going to save you a ton of time and headache, while also possibly saving or making you more money.

Issues take weeks to identify as senior support only communicates with their dev team via email.

Just remember, this is bad situation for the previous homeowner, they likely have very little money and may not have a place to move to.