Secondly, since a FSBO has no agent the buyer's agent ends up doing MORE work because they are interfacing with someone who isn't well able to represent themselves.

If it turns out to be helpful, consider having them build a data mapping interface so you can tailor it for future use against other counties/formats.Be sure that your agreement gives you ownership of the intellectual property - don't let them bamboozle you with stories of Proprietary Elements. 

Each municipality has its own process, and some interface better than others with your business model and management style.  

@Joel Owens@Charlie MacPhersonThe BIC hire would be one of the last resorts I would take.I have two priorities right now.1) Capture the Buyer Side Commission as I buy properties to add to my Portfolio2) Figure out all the other business processes for a Brokerage firm for 2 reasons:a) Broker for Friends and Familyb) Apply Business Analyst techniques so I can interface with my IT Software Firm to create a Broker Office Application which can be offered to other Start up Brokerages, competing at the lower entry level at first.I will probably hire a BIC after I generate enough commissions from my own purchases.

There is a great book called the Checklist Manifesto by Gawande which has helped me a lot in organizing my approach.As of last year I would use Freshbooks for accounting but I'm switching to OneUp because I feel like the interface is better. 

Pity- I think the principals had good intentions but a slick technology portal and interface cannot replace the day in day out grind of managing properties in Detroit.

I won't lie, price point was a large part of my deciding factor, and I didn't find many in the price point that I needed or liked until I came across Buildium...the interface closely aligns with AppFolio and the book keeping looks and acts just like Quick Books. 

@Jim Goebel I don't know if I mentioned this, but many of the warranty companies have a tenant interface. 

Sometimes the online interface works better at finding good ones than the app.

I believe Zillow has also released this feature, and has recently upgraded user interface.