I wrote down exactly what I wanted to say, but God knows, it did not come out of my mouth as planned.

I guess its good to put my foot in my mouth early?

His "word of mouth" is solid.   2. 

if you are renting to low income tenants with children Who like to put things in their mouths and they have had lead paint poison from a previous landlord they can test the child and if it comes up positive, they can come back to your place.

I will ask them a written promise not to bad mouth you on the internet as a condition for refund.

This will annoy some guests and they will start their vacation with you with a bad taste in their mouths, thus affecting your bread and butter, your REVIEWS. 

driving for dollars, PPC marketing on google and other sitesword of mouth, connections, brokers, different lists pulled for motivated sellers or out of state sellers?

Bad word of mouth and reviews can destroy any business, so it is in their best interest to offer you something.

While there may be no {short-term} motivation to the landlord to strive for more efficiency, our experience is showing mid to long term gains in lower turnover, higher demand (mostly via word of mouth) and, more recently, the ability to command better rents.... however, we'll save that debate for one of the sustainability and efficiency threads :-)

Apparently wholesaling leaves a bad taste in some peoples mouths.