My coach is an attorney and works in real estate so I am getting advice from him as well.

We also have been teaching and coaching real estate investors for a number of years through our educational company.

And I do that; by telling them that in advance, I don't end up with the problem of having to pay their bills - because they won't get a key until they have complied.This tenant BTW has some of the characteristics of a "professional tenant", so they probably do not need a realtor friend to coach them on how to drag out an eviction and cause excess damage - they can do all that without help ;)

I looked at rezoning and even paid the $100 for the city permit coaching on it.  

I will say I just finished raising $1.5m over the last 3 weeks on a 320 unit apt community where I'm on the sponsorship team; invested as part owner in others in Texas; have a personal real estate coach; read tons of books on apartment investing, SF investing, etc.

Perhaps he has other coaches as many gurus have. i think he mentioned there are over 1,000 people in his Flip2Freedom academy.

Did you learn this through a coaching program or something?

Also, I know a landlord that has contacted the head coach of the student athletes that he rented to.

What that company would never do, and sounds like yours does, is think somewhat like a landlord and actually try and coach a tenant through a problem if it was something simple - tripped breaker etc.

They don't generally have ill intentions but aren't aware sometimes of the ramifications seemingly minor actions have on the property.The answer for me is lots of on-boarding and coaching, some tolerable inspecting, open communication and trying to align their interests with mine.