Ya see every rental property investor goes through the same cycle when dealing with this stuff. 1st you get mad, then you get a lot of properties & it becomes entertainment.

you think they will be mad and not work with you again? 

This let's us see there are many drivers, motivations, goals, comfort levels, etc. 

She came to the U.S. with about $10 in her pocket, won the lotto for a Green Card, never had a job, never got a driver license, never had a boyfriend and in 7 years she owned 18 homes and I figured that if she cashed out she was worth about $2.1 million. 

They cited 1 example where PM themselves declined the request as tenant could have fixed it himself with a screw driver.

I have a few handymen that I keep good relations with and will come out for emergencies like this.My scenario, a drink driver in a large truck jumped the curb, plowed through the planter wall, plowed through the entire house and the neighbors brick wall.I put the tenants up in 2 hotels rooms for about 6 weeks.

I don't get mad at all when somebody says I'm tall bc I'm definitely not! 

You cant be mad at poop for stinking.

I also get a copy of their latest paycheck stub and drivers license.I list my rentals on Zillow, Facebook marketplace, and Craigslist.

If the next man doesn't give a "F" and makes his offer and it is accepted, you are going to be mad that you didn't make yours.This isn't a game of unknowns.