I've also written reviews that have been accurate, truthful and harsh of other guests, because I want future guests to read it and book somewhere else, if they think that's wrong. 

It may seem harsh to terminate her tenancy, but they are in an emotional time and "comfort of home" may feel better now.

If you feel they're being too harsh, think about their intent.

I do truly want to stick with Landlord Studio as it has some great features but the name alone is just too harsh for me.PS...

At the time when the chemical industry discovered farmers as a huge market all sorts of herbicides and pesticides (the are banned today) were introduced, stored and disposed of basically into the ground: the farmer did not want to have stuff growing between the barn and the farmhouse anyway, so seemed like a good spot to kick that barrel over.

That's pretty harsh. 

I think @Steve McRory 's take on the Daytona Area is too harsh. 

And the moment someone discovers toxic chemicals in the ground on a property you own the value will plummet b/c no one will want it. 

I know in New Jersey, you cannot bill if you clean it yourself outside of the actual chemicals used (I.E. free labor).  

As usual I think BP folks are being too harsh on PMs.