How do you handle unreasonable reviews?

[Brandon Gale]

Almost every host has experienced it, a high maintenance guest that you go the extra mile for and reports nothing wrong during the stay, but then posts a hyper critical review as if they are Gordon Ramsay reviewing a restaurant.

I have always opted to just not post a reply, especially since we have over 50 great reviews on both sites. I assume most people are able to see through the pickiness of a couple high maintenance people when the rest of the reviews are stellar.

But lately I've been wondering if I should reply to these reviews and what the best approach is. I always worry that correcting them or trying to contradict them will come off as condescending and do more damage than the review itself.

How do you all handle reviews like this?