- We've got an owner we're about ready to terminate because we email them information that they refuses to read and always wants us to call them and spend hours talking about it.

--reach out and thank them upon getting the booking and ask if they have any questions--send a "Welcome" email or automated message during the week prior to arrival--reach out the day after arrival to ask how everything was the first night and ask if there is anything that the property needs--reach out at the end of the stay (that morning or within 24 hours) and ask how everything was, anything to improve, anything to add to the house and then offer an incentive for returning guests.My 2 cents,Mike Absolutely stay in your place as Mike said.You will see things the cleaners will never let you know about.We stayed in our PF will putting up the Christmas decorations and found a cracked plastic shelf in the fridge. 

My number and email are in my signature, give me a call or text!

Doesn’t look like it from your email bubba. 

Get listed on all the OTA’s and a direct booking site, use good management software like HostAway, use dynamic pricing software like pricelabs, use WiFi enabled smart locks like Schlage encode, use an email capture system for guests to login to WiFi like stayfi, use those captured emails to do marketing for your direct booking site, and automate scheduling and payments for cleaners and maintenance.

Our standard email with the bid states, please contact us to discuss & redline to your budget.The only thing we will require are health & safety repairs, to avoid a lawsuit.

I think there are a few salient points to the newer reader who is an out of state investor. 

That means there are sometimes you have to get people off the list who are not opening your emails, or buying anymore, and add people who were buying years ago stopped, and now are back in.

I'll provide more context why it seemed this way below.I imagined the call would be an opportunity to learn about their section 8 process and opt into their email list.

Just a suggestion for after you call or go in person - send the person a follow up email with a recap of what they told you.