I hope you will accept my colleague request.

My tenants (students renting by the bedroom in a 4 Br college town home) are requesting a rent reduction due to repairs taking a long time.

My question or request for help is as follows:Lenders right now do not know how to treat my HUD Partial Claim second lien (the amount that was not paid during forbearance), and so far the lenders I have spoken to would only be able to treat it as a cash-out refinance, instead of Rate and Term. 

sent you a connect request.

Or should I be placing a more formal request for information?

I have just requested my PM send me the actual quote from the contractor so Im still waiting.

I was recommended to a few plumbers but they all said that I would have to be the owner of the property before I could request for a site survey for a quote.

You want to create a guideline for things such as, what kinds of maintenance requests are deemed "urgent" or "emergency" - and how will you handle those differently from an "ordinary" or "non-urgent" request?

If I were you, I would request a copy of your credit report from ALL THREE credit bureaus to confirm it's not appearing on any of them. 

Following is a paste from the email I received from their Oversight Manager;"We have approved your request to waive the escrow account as an exception.