More than likely, the tenant did not think his/her concern was being taken seriously and added a "dose of urgency" to get the owner's attention. 

I find the motivation to own a home in historic non appreciating markets is not as keen as other markets were rents have risen by 50 to 100% in 10 years and prices continue to rise.when someone lives in a market and their 100k home was 100k 8 years ago and now its maybe 110k were is the urgency.. and when rents have basically been 500 to 1200 for the last 20 years were is the urgency..  

First tie up a bigger deal than you can handle alone, THEN form a group of investors to come into it.Now there is some urgency and a goal in plain sight.

Please note that it usually requires a physical visit & count as the Manager is not typically going to give you the information you want over the phone as there's always scarcity and urgency to rent. 

As an owner of several multifamily units I understand the sense of urgency when a tenant calls with an appliance issue but also the balance of protecting cash flow against an unknown repair amount or buying a new appliance.Having said that, if you have an appliance issue feel free to contact me and I may be able to tell you exactly what the issue is an how to fix it.

That does not invite a sense of urgency to get deals done. 

is there urgency to taking action immediately like the same day, etc.

I saw on YouTube one way to generate urgency with tenants is to do a group interview and I would love to do that but the response rate is to slow for that.

Helps save a lot of trips to the property, and creates some urgency (when multiple people are at an open house everyone tends to get more interested).Hope this helps, feel free to reach out with additional questions.

I wouldn't worry about other perspective tenants seeing each other and it may help create an sense of urgency for them if they like the place.