One day I went into my business and spent four hours dealing with a customer's debit card.

So, investing in a market you don't know is like saying: I am going to open a retail business without knowing what product you will sell, how to source the product, or who your customer is and what drives them to purchase.  

Call the customer retention department at a credit card company you already have a credit card with.

Hi James, We have many customers from out of state and people that build a strong portfolio from afar.

Their customer service was not helpful.

The less conservative is: operate as a finder or co-GP but with very good, conservative counsel to keep everyone in the clear.I recommend you read up on "disgorgement penalties", and make sure the sponsors that are recruiting you have done the same, before jumping into this co-GP/Finder ship.

Will someone on the BP Featured Agent product or Customer Service team please reach out to me?

When deciding between them, looks for flexible memberships, no high-volume minimum, and customer service to help walk you through the process.

Has anyone had success with obtaining a completed template that could be customized as needed?

You can create custom maps to mark areas of interest, track properties you're considering, and note key amenities like schools, shopping centers, and public transport.