Having worked in the customer service department for both a large outdoor sporting goods retailer and the patient relations department of a major medical center and hospital, I've learned this....Good customer service requires listening to the customer, responding with kind understanding, finding out what they would like to have happen, and then negotiating for a solution.Once you take responsibility, apologize for the mishap and ask the tenant what they would like you to do.

What I do see in my biz is a lot of remote working people discovering the Midwest and the lower cost of living - and the cooler temperatures. 85F is a hot day here in summer.

Put a lock on the outdoor spicket.   

Denver is a great place to be and has plenty to do - whether you're into the great outdoors, craft breweries, or art, there is something for everyone!

It is sad that they had to sleep in that temperature while on vacation.

The development is a brand-new concept with a design and experience that will reflect the rich culture of the Choctaw people.The four-story, 202,000 square-foot development will include 100 hotel rooms, 600 slot machines, eight table games, several restaurants and bars, a pool, an outdoor venue with an amphitheater, beer garden and a family-friendly game zone.In addition to the resort, a 12,000 square-foot mercantile will adjoin the property offering a small market, convenient food options and a fuel station with 24 pumps.

This is basic, but we put steel fire doors at difference outdoor entrances to our apartment building.  

If they ever fail or if they decide to move out, the utility reverts to the Landlord automatically so they avoid a shutoff (important in the winter with freezing temperatures).

Now, as I'm typing he is out door knocking and finding leads.

Hi @Shaun Palmer, a few things to think about with the numbers:I would figure 8% for CapEx, especially for a property that's almost 40 yrs. old.You need to figure in vacancy. 8% is pretty standard, but check for your area.What about owner utilities, like electricity for hallway lights, outdoor lights, etc.?