I've modified his script to work for the level I'm on and the people I'm dealing with. 

@Gary McKissick  Once you select your template and your options you would click the "customize Order" button to modify your template.

As a developer I have set up / modified / built / rebuilt / unbuilt countless CRMs. 

Here is the exclusion cut straight from the HUD regulation:https://www.hud.gov/sites/documents/SERVANIMALS_NTCFHEO2013-01.PDF "the FHAct and Section 504 require the housing provider to modify or provide an exception to a "no pets" rule or policy to permit a person with a disability to live with and use an assistance animal(s) in all areas of the premises where persons are normally allowed to go, unless doing so would impose an undue financial and administrative burden or would fundamentally alter the nature of the housing provider's services."

The general contractor I have created a relationship with has a boiler plate contract he used with his other partners and I modified that document.

Seller shall, at Sellers sole cost and expense promptly undertake and use its best efforts to eliminate or modify all unacceptable matters to the reasonable satisfaction of Buyer.

And its not one size fits all.. one must in my mind learn about the art of the deal or sale.. then modify to their personality and come up with there own style and presentation take a little bit from many different sales technique courses or books and create your own..

Ordered postcards through yellowletters, had calls answered by PatLlive using Account Closed Part 1 script(modified slightly).  

However I would modify it a lot if buy and hold was my strategy.   

You can check out yellowletters.com for some sample letters and then modify them as you like in order to fit your situation.