I have had mostly great guests, but the few that I've had that were terribly messy (much of what you describe but also smearing pizza toppings on the floor, having an easter egg hunt (I found some of the eggs) with chocolate in fabric and pink maybe egg coloring staining two sets of sheets) and yet were given 5 star reviews from prior hosts.  

In my opinion door count by itself is a terrible metric to grow a business, but it is a necessary metric when combined with other metrics. 

Think of the EXTREME example where someone buys a ratty house in a TERRIBLE neighborhood and then GROSSLY over improves it because that is what they know and like themselves.

Post Covid the market is just so hot I’m usually only able to get something fixed if it’s a terrible problem but nothing off the price.

This may be a timing issue and not incompetence, be careful before you start rattling the sword.Lastly, I think the suggestion about encouraging the tenant to write a bad review about this PM is a terrible idea because you could get dragged into a business interference lawsuit for encouraging it.

The tenant above me paid upfront when they could because they were so terrible with money that if they had it sitting around they knew they would spend it frivolously.  

Not to mention, the property was probably mismanaged by an “out of continent” investor who just had a terrible experience losing Haiti during the Haitian revolution.From a real estate perspective, the Louisiana Purchase was a game-changer.

Nominal prices in the US, even in a terrible economy, are historically pretty flat. 

I just had a terrible deal with GOGO.

The downside is this isn't terribly granular so it can be misleading.