Not as good as 28-31% (my sweet spot), but has demonstrated they can pay that amount, if I am reading it right.  

Standing there one day when asked "How come you have never rented to a (insert protected class here)" by a government inspectorMy answer is very simple "Here is my criteria and I take applicants in order as demonstrated by my records".

So long as they demonstrate intelligence it's fine.

Has the tenant demonstrated that they consider paying rent to be their #1 priority?

Even if the complainer finds a willing attorney to pursue it through you, you've demonstrated Good Faith by talking with them already. 

To me, what this post demonstrates is that there are so many great markets close to so many. 

Some of the problem with rules for ESA may come from people not understanding that ESA and service dogs are VERY different and using the terms interchangeably,Hopefully someone from Florida can give you info.SA and ESA are very different.The problem is at this moment, the qualification or threshold for an applicant or tenant to demonstrate a need for an ESA is VERY LOW, TOO LOW, SO LOW that they can easily establish a need and provide written documentation.HUD and DOJ's Joint Statement on Reasonable Accommodations Under The Fair Housing Act (May 17, 2004) states that a doctor or “other medical professional, a peer support group, a non-medical service agency, or a reliable third party who is in a position to know about the tenant's disability" may provide the verification of the tenant's disability.That is an exceedingly low bar. 

The tenants guide and house rules also make it clear the tenant would be responsible for this type of call ... unless it could be demonstrated there is an infrastructure failure.Contrary to some practices given here, we do not forbid our tenants from calling our service providers directly - as mention in my original post, we provide them a list (and a call tree).  

We also require the tenant to demonstrate they are a responsible pet owner. 

Tell them you won't be raising rent at this time (this is what tenants most fear at change of ownership); that will put them at ease and demonstrate good will.