Either way, I’d vote to delay the rent increase if I were in your shoes. 

nice work just in time for ski and snow shoeing season.. !

People who have been driven from their homes need things like dry goods, baby formula, water, diapers (for children and adults), toiletries, feminine products, blankets and jackets (cold weather is upon us), undergarments, shoes, gift cards for goods and groceries etc.The thing most people don't realize is that those who have lost their homes are looking at 2-3 years before they can rebuild, assuming they had adequate insurance to even rebuild at all.

This is equivalent to walking onto a court with a professional basketball team as a 5'6" teenager with no shoes and telling them you want to join their team because you read a book somewhere that told you it was easy.

Put yourself in the guests shoes. 2.) find good cleaning people, stick with them, and constantly be training and improving them and their work environment. 

@Ada Tor I was a guy who is, and was, in your shoes.

Regarding this "old woman who lives in a shoe" tenant of yours - I would put it in writing what she can and can't plug in where and tape it on her fridge in case she "forgets." 

No platform shoes though.

Where would you go from here if you were in my shoes?

Good to see hear about someone else in a similar shoe.