Title companies often have an on-staff RE attorney who can answer your questions about legalities for free.

I met with the developer's sales staff (and never mentioned I was a RETA member).

The distance from town is the main constraint in delivery.So I will say that Lowe's owns their own delivery trucks and staff.

I've used the insurance broker for over 30 years; knowledgable staff, excellent service, and great pricing.

@Nathan Gesner  These are a few things I ran across that were early indicators of a bad PM.Ditzy staff. 

The staff at BP is extremely helpful - if you contact them, someone will get back to you.  

@Logan M.Check out pricing on Spartan's site really depends on your scale if you bring this in house; how much are you paying your current drain cleaner annually versus having your staff do this?  

The apartment complex (large unit counts with own maintenance staff) cannot even achieve that maintenance/cap ex.   

I have template emails, letters, and forms for anything my staff does so our responses are fast and standardized.

You said you live in Austin, no better way to learn than directly so, there is a syndication group Viking Capital LLC, that is buying/raising for a 252 unit property in NewBraunfels, about 45 min south of Austin, watch their webinar at their website below and they have an 82 pg slide show as well, then take a 3 hour trip to go see it, walk the property, go into office ask about the units available/leasing how the market is from the office staff, look around for quality of property/deferred maintenace needed then drive the area for other competitor properties.