Plus, the emotional peace of mind from owning a home outright is significant, offering both psychological and financial benefits.

Try to take the emotion and risk out of it, and think about the numbers.   

Define, "investor-friendly" agent please.In our experience we've found that +95% of agents only have experience dealing with owner-occupied transactions - which are mostly EMOTIONAL decision based.You can ID these types of agents easily by asking them:1) If they are RE investors themselves.

And renting may be cheaper if you factor in taxes, insurance, repairs & maintenance, and closing costs on both ends.Buying can be much more profitable, but it can also be very restrictive and emotionally painful. 

It was kind of an emotional purchase but it's been working out so far!)

Based upon your statement, "Naturally, my heart goes out to this individual" is indicative that you may let emotions trump logic.Forward to your PMC and monitor their actions to start eviction ASAP if tenant is behind.You can also direct your PMC to offer to let tenant out of their lease early IF they cooperate with showings.If they fall behind, you can direct your PMC to offer Cash-for-keys to regain possession faster. 

Ultimately, it's more of an emotional decision than anything.

Buying real estate is highly emotional.

@Gabriela Angel nothing good comes from tenants knowing you are the owner.They just get to pressure you for immediate responses, whereas you typically want time to think and respond.Many here will state otherwise, but won't provide LOGICAL reasons, only emotional ones.

Second, do the math and tally costs both monetary and emotional....is it better to get an attorney and go thru eviction process or give her the incentive to get out.