People don't get multi-million dollar awards because of no-fault accidents.So, limit your liability by removing problems you could get sued for - make sure the electrical is to code, and there are fire extinguishers, provide outside lighting if it's a bad neighborhood, take care of pest control, make sure the roof won't collapse, that stairs are in good order, that there are no swimming pools kids can get into.I just can't think of any "terrible injury" that could have been caused by you, if you just take care of the property.And, of course, get a reasonable amount of insurance to cover you for any accidents that may happen, that a tenant may file a claim against you for.But, to put things into perspective - I managed 25 units for 8 years as a resident manager.  

And not all settlements come from car accidents.

Assuming the tenant is reasonably responsible (sweeps up the hay that escapes the cage, cleans up any accidents) they shouldn't pose any problems.

Here is a thought...Could the letter have been an accident?

Looking back, I think a few things I did right (at first by lucky accident, and later by deliberate planning) made this possible:1)I timed my appreciation plays very well ... not that I nailed the absolute bottom of the market upon purchase (though I have), but like horse-shoes, hand grenades, and nuclear warfare, close is sometimes good enough.

Government operates the same way.The maliciously bad landlords (criminals, for all intents and purposes) will ignore the law, figure out how to fudge the paperwork, or avoid detection so it won't do anything to prevent a fire or accident or injury in their properties because the city doesn't have the manpower to go out and enforce it without a complaint.But hey, in the meantime it'll make nanny state bureaucrats feel like they're doing good deeds and fill the city's coffers off the backs of the good landlords at little or no cost to the city, so of course they'll figure out how to push this thing through.

I have one now that was in a car accident several months ago and can't work.

My first question is it normal not to receive any communication from PM for a whole week, especially after the accident? 

They reproduce at a horrific rate, you have kittens all over the place, and wild ferals have an incredibly short life span.And here's a confession.

At first glance I thought that sounded unreasonable then I started to think about the horrific smell that might be in that unit.