Home Warranty and Property Manager - advice needed

[Alex Schwartzman]

Hello,

I recently bought a turn key property in Indianapolis through a member of this forum, this is my first out of state investment and I am not sure what I can and cannot expect from the property managers, so I am asking for advice.

Two weeks ago I received the following email:
“Over the weekend, the sump pump at your property failed causing the basement to flood. Our contractor had to remove the water, remove the carpet and vinyl, set up box fans and humidifiers to dry out the area and install new sump pump. The cost so far is $454.84. Once I receive the estimate to replace the flooring I will forward to you for review and approval.”

I asked PM about the details on how it happened, they said that they would figure it out, but I had’t heard from them for more than a week. 

My first question is it normal not to receive any communication from PM for a whole week, especially after the accident? I personally think is unacceptable, but would like to hear what the experienced investors think.

I have another question.
I have a home warranty insurance, and it covers the cost of pump replacement.  

The PM was supposed to contact them, but she didn't do it, so the home warranty doesn’t reimburse for work that is done without their approval. PM said that they didn’t contact home warranty because it was an emergency and they had to act quickly. PM  first agreed that Home Warranty should have been called and my charges would be removed, but then they changed their mind and said that they had responded on an emergency basis, and I was responsible for all charges.

My second question: should I be responsible for the cost of pump replacement?

Any recommendations will be appreciated.
Thank you in advance.