If they outsource that task to another company or individual then it is out of their control but they should still be communicating since "the person they contract with to handle these" is still a reflection on their company. 

In case I'm messing up the terminology, this line of thinking is:Setup a web form for clients who are interested in selling their property off marketWhen a client completes the form, an outsourced service returns the request via callThe service would be able to:Gather CRM informationGather equity and condition informationSet appointment for live follow upWhat suggestions, references, or experiences do you have?

I go up every couple of weeks and mow the grass but I could easily outsource this and never need to go up there.So we save on not using a PM and homeaway makes it easy.

If you want to scale, that requires you to really, really look at what you are doing.If you find you love managing the process, then great, outsource the deal finding, if you love the deal finding, then outsource the process.

Maybe you could use that for the leads you outsource since the sensitive information does not apply.

While my business is less than half the size of yours, here's what I've done:1) Out-source maintenance - find someone in your area (a general contractor, carpenter, handy-man, etc.) who is willing to work on a per diem basis anytime there is a maintenance call.  

DIY is dead, outsource instead.

And I outsource everything.With rehabbing things, I've found that painting, cleaning, and ripping up carpet are perfect ways to cut down on expenses (if you're not too handy, like me).

Will have tenant headaches, repairs, vacancyCan choose to outsource land lording for reduced returnsWholesale Is a full time job sourcing, negotiating and marketing propertiesHave to hustle and find deals everyday Can start with small capital for deposits and earnest moneyGood knowledge of repair costs will help you provide accurate numbers to your buyersNo long term appreciation as not holding any properties Rehab/FlipIt's a full time job being a project manager and working with contractorsNeed to be a good coordinator and manage people Need good knowledge of repairs and costingCan earn 100% or more on each flip using leverage and private fundingNo long term appreciation as not holding any properties

I plan to do all management but will outsource maintenance depending on severity of damage.