I will attempt to communicate in English and I may also learn a few key phrases in the preferred language of our tenant too.When we need the services of qualified language specialists, who pays for them?

Actually, the phrase I use is...."

I start this kind of conversation with the phrase....

We too charge the equivalent of two months rent (but don't phrase it that way).You don't need to have it in the lease.  

I was just thinking this morning that I needed to post a question on BP on "exactly" what a rent roll consisted of and what they typically look like.I've heard the phrase a few time on here...especially when someone is talking about buying an apartment building...and while I could surmise that the gist of them is to give a prospective buyer an idea of what rents are being collected, perhaps which tenants are problem payers, I wasn't quite sure exactly what they included.

One phrase in my tool box is "You know and I know _____________ is going on.

It's a turn-off (to show my age) to read a bunch of No this and No that.So for what it's worth, I'd phrase it more like a simple check-off list that won't offend anyone who is able to say, yep, I qualify.Such as what others have said above. 

If they are "very qualified" and they like the place so much, they should have the means to pay the month's rent to hold it.On another note, I see that phrase "tenant friendly property manager" quite a bit on here and that concerns me.

Talk with her in person if you can so you hear not only her words, phrasing and tone of voice, but so you can also see the non-verbal communication in her facial expression and body language.

I wouldn't even begin to know how to phrase that kind of statement.