In this situation we have a former-tenant  hyper sensitive to return of full security deposit (when unit wasn’t returned in good condition) and we are  experiencing a few unique damages.

But if I were you I would be making a immediate bee line back to the property (xmas or not) to figure what the heck happened and quickly make an assessment to get the property back in condition. 

Document the condition they left it, keep receipts for the charges, and charge it to their card.

- We had 2 break-in & furnace & HWH thefts there this year:(File a claim ASAP, you'll need:1) Utility bills to prove electric & gas were on2) A police report, proving a break-in3) Pics/video to prove the condition of the property to support theft claimWhat are you doing to mitigate additional damages?

You’re not overleveraged, so you’re in pretty good condition to ride out a downturn.  

Note that water penetration is not limited to flooding from rising water levels on the ground in a weather event.

Implementing a value add strategy, which will raise rents and force appreciation has been an unfair advantage in just about any market condition. 

I'm sure your lease and the law require the tenant to return the property in the same condition it was received, minus ordinary wear and tear.I would file again.

Here is my simple Top 5:1.Review the market – Understand the trends and conditions in the area.2.Analyze the property and the numbers – Ensure the deal makes financial sense.3.Visit the property – There’s no substitute for seeing it firsthand.4.Meet the team – Whether it’s your property manager, builder, or contractor, relationships matter.5.Complete inspections and appraisals – These protect you from costly surprises.If all these boxes are checked and the numbers work for your goals, then it’s likely a solid deal.

Cleaner took pictures of the condition she found it, then after cleaning.