Flooded House-Plz Help

[Carl Rowles]

Hey BPFAM,

new investor, so just need guidance. 

We are eight hours away from our property visiting family for Christmas and got a call that our rental has 3 feet of water in the basement. A ceiling has collapsed and the property is not safe to enter. Water is shut off and they are removing the electrical meter. Tenants leased the property beginning December one but apparently have not moved in yet? Not sure on that front. What the city housing clerk is telling me is that there was a water leak from behind the sink pedestal on the second floor bathroom that has been running for a week.

 I don’t even know where to begin outside of calling my insurance company. Can anyone please lend some guidance?