Make sure none of your responses can be perceived as retaliating for her mold complaint. 

Though I can see how by me listing the question it could be perceived that way.

Some perceive things that aren't real and base their thoughts/fears upon it.

For the tenant, whether her concerns are based on something real or something perceived, they may be REAL to her and still need to be addressed.

My fam loves the tenant and thought it was a nice little gift...I thought...new laminate countertops..ok for cutting board.You do have to watch what can be perceived as 'friendship'with tenants.

@Christine Swaidan,Check with your attorney about whether you can ask for verification of the second dog as a service animal.That said, it is possible that one dog was trained to help, for example, a limited vision person operate "independently" (trained to focus on the person's surroundings and alert on perceived dangers) while other dog is trained specifically for either emotional support or for some other condition like detecting when the person is in danger of falling into diabetic coma or some kind of seizure (trained to focus on the person and their behavior without being distracted by the person's surroundings).My $0.02...David J Dachtera

Giving a typical client relationship to tenants(s) will keep from perceiving future issue/clashes in travel.

Just like with all these laws that the US seem to need to protect someone from some sort of (perceived) hardship.

It is very popular and I think gets you a bit more perceived value than a wood.

Irene, it seems many posts on BP like this are attempting to fix a situation with real or perceived damages.