I should have clarified that what I meant was that there are PMs out there that will do the most expedient thing and accept a tenant just to receive a quick commission.  

@Jules AtonWe have started marketing to our guests as it is cheaper to keep a customer than to find a new one.

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

Every little thing in the project should be in writing, even down to the door stops :-) See my tile spec sheet below ...Two problems with your post though - 1) In my experience, most problems come from the customer changing their minds constantly.

Context:I’m seeking advice from those experienced in real estate investing and financial freedom strategies.I recently bought a multi-family property in Newport, RI, using my VA loan for $695K. I’m no longer house hac...

They are always super quick to respond to any questions and very helpful in general, making sure you have everything you need to make your job easier.

If a client complains, you can always make a quick call to boost it for the month and then revert back, but I have never had to do that.

Were there any challenges with shipping, customs, or delivery?

Several factors indicate the company is not that concerned about efficiency or ease of customer process: the website, a process that seemed to focus on one issue at a time instead of all issues at once, and consistently poor communications and lack of common sense from the loan analyst we were assigned.It started off very well with the initial point of contact, Austin Lornson, who did a fine job of explaining the general refinancing process, responding quickly and thoroughly to our questions.

So yeah, my experience has been outstanding and they customer service has been exemplary.